Volunteer Code of Conduct

At Youth Corps Singapore, while we believe in the need for volunteers to learn and serve in an empowering environment, we also appreciate the importance for volunteers to treat all stakeholders and partners with respect and dignity. Volunteers should strive to be positive role models to their peers, community partners and beneficiaries in their speech and actions.

To facilitate this, you will be required to abide by the following tenets of the Youth Corps Singapore Volunteer Code of Conduct. Failure to comply with the policy may lead to the termination of service with Youth Corps Singapore.

 

Respect for others and self

In the process of volunteering, volunteers shall not:

  • Impose their own religious beliefs or political views on fellow volunteers, community partners and beneficiaries. Cultural, racial, and religious sensitivity is to be observed at all times. Volunteers should refrain from the following:
    • Vulgarities – in any language, whether colloquial or slang;
    • Personal attacks, threats, insults, degrading or derogatory remarks about a person or organisation;
    • Racially offensive remarks or language;
    • Religiously insensitive or provocative remarks or language;
    • Defamatory or libellous comments; and
    • Involvement in any form of lobbying or politicising
  • Consume tobacco, alcohol and any form of intoxicating consumables when engaging with other volunteers, mentors, community partners and beneficiaries;

When interacting with other volunteers:

Volunteers shall:

  • Observe the personal boundaries of other team members;
  • Be respectful and not put down other members; and
  • Be open to diverse points of view offered by team members

Volunteers shall not:

  • Engage in inappropriate physical conduct with other volunteers; and
  • Make inappropriate or unsolicited comments about other volunteers

When interacting with community partners and beneficiaries:

Volunteers shall:

  • Treat all beneficiaries with respect and dignity. Conduct giving rise to allegations of discrimination or exploitation of vulnerable persons, including sexual harassment, will be taken seriously, amounting to disciplinary action or termination of service with Youth Corps Singapore

Volunteers shall not:

  • Be involved in the proselytising, politicising or lobbying efforts by Community Partners or beneficiaries;

When interacting with mentors (where applicable):

Volunteers shall:

  • Maintain a respectful attitude towards mentors who are designated as custodians of the project teams
  • Observe the privacy of the mentors by maintaining personal boundaries and keeping communications to within appropriate hours;
  • Respond to emails and other forms of communication from mentors in a timely manner; and
  • Highlight early any concerns they may have with regards to the Youth Corps programme so that mentors can address them appropriately;

 

Professionalism

Volunteers shall:

  • Serve the community to the best of their ability, in a respectful, professional and cooperative manner;
  • Be present and punctual for all Youth Corps related activities including but not limited to monthly trainings, stakeholder meetings etc.;
  • Be appropriately dressed at Youth Corps related activities (i.e. no scantily-clad attire), and when donning the Youth Corps t-shirt, present themselves professionally;
  • Inform Youth Corps Singapore as early as possible if they are unable to volunteer during the agreed day and time.
  • Attend all training and orientation sessions organised by Youth Corps Singapore in order to serve the beneficiaries to the best of their ability.

Volunteers shall not:

  • Accept cash, donations, gratuities or extravagant gifts (valued above S$100) from community partners and beneficiaries in return for their service. All gifts presented as tokens of appreciation in the form of plaques and statuettes should be handed over to Youth Corps Singapore. When in doubt, volunteers are to check in with their mentors or Youth Corps Singapore;
  • Exploit one’s volunteer status for financial gain, or engage in any business or activity for profit or personal financial gain;
  • Offer personal gifts in cash, donations, or gratuities to community partners or beneficiaries;
  • Be alone with a beneficiary in an enclosed/secluded setting or wander away from the group;
  • Interact with any beneficiaries outside of a Project / Programme / Event on behalf of Youth Corps Singapore; and

When interacting with the Media:

Volunteers shall:

  • Immediately refer to Youth Corps Singapore all media queries and requests pertaining to Youth Corps and its programmes and schemes from any media agencies, including, but not limited to the broadcast, electronic, print and online media, wire services and mass circulation publications;

Volunteers shall not:

  • Engage in any form of communication with the media, including writing reports for the media, accepting interviews and / or writing letters to the forum pages, in the capacity of a Youth Corps volunteer, without prior discussion with Youth Corps Singapore.

 

Confidentiality

Volunteers shall:

  • Maintain the confidentiality of all proprietary or privileged information to which they are exposed while serving as a volunteer; and

Volunteers shall not:

  • Bring external guests to a Project / Programme / Event unless prior approval is sought and approved by Youth Corps Singapore.
  • Take or publish any forms of digital media with beneficiaries on their personal social media platforms unless permission is granted by the beneficiaries;
  • Exchange personal contact details with beneficiaries.